Shipping & Delivery

Domestic
All domestic orders will be shipped using Poslaju Malaysia and usually take 1 – 3 working days to reach your location. Upon shipping, client needs to settle their payment and provide full name, full address and contact number. Shipping rate is depends on package’s weight, size and delivery location. Each shipment starts from RM20.00 to Peninsular Malaysia, Sabah and Sarawak.

International
All international orders will be shipped using DHL Express and usually take 1 – 5 working days to reach your location (depends on delivery location). Upon shipping, client needs to settle their payment and provide full name, full address and contact number. Shipping rate is depends on package’s weight, size and delivery location. Each shipment typically starts from RM160 to nearest destination from Malaysia.

Self-Pickup
Not a big fan of courier service? We hear you. Are you nearby? We would love to meet you in person and handover the product to you personally. Our self-pickup service is available at below location:
· Technology Park Malaysia
· IOI City Mall
· De Centrum KLIUC-Uniten
· McDonald’s Puchong Gateway
· Mid Valley Megamall (additional RM30.00 / trip)
Self-pickup service is available every Tuesday – Friday 11.30 am – 4.30 pm and Saturday 11.30 am – 2.30 pm (depends on our availability). You could book the appointment by emailing us the details.

Shipping policy
· All orders will be shipped the next working day after all payment is cleared.
· Once the order is mailed, a tracking number will be given for client’s reference.
· Eliffant Studio will not be held responsible once the package is shipped.
· If somehow the package is lost or damage when it reached the client, we will not hold responsibility as it wasn’t caused by Eliffant Studio.
· To ensure the product safety, we will carefully wrap the package using mail protection such as bubble wrap and box.
· For international shipping, some countries charge additional taxes and duty fees for imported international shipments. Elffant Studio is not responsible for these fees.